Refund Policy

General rule

Plan fees are one-time service fees. Once your trading account has been issued the fee is non-refundable, including where the account is later failed for a rule breach.

When we do refund

• Duplicate charge: you were charged more than once for the same order.
• Account never issued: your payment succeeded but we were unable to issue the account and cannot resolve it.
• Unauthorised transaction: confirmed by our review together with Flutterwave.
• Pricing error: a plan was displayed at an incorrect price and you were charged the incorrect amount.

What is not refundable

• Accounts failed for breaching drawdown or prohibited-practice rules.
• Change of mind after the account has been issued.
• Losses incurred while trading an account.
• Accounts closed for fraud, falsified documents or account sharing.

How to request a refund

Send a message through our contact form within 14 days of the charge, including your registered email and the Flutterwave transaction reference shown on your order. We acknowledge every request and aim to decide within 5 business days.

How refunds are paid

Approved refunds are returned in Naira through Flutterwave to the original payment method. Settlement timing depends on your bank, typically 5–10 business days.

Chargebacks

Please contact us before raising a chargeback. Accounts associated with a chargeback filed without contacting us first may be suspended pending review.